FAQ

The following are some of our most frequently asked questions. If you can't find the answer you need then contact us.

Q - I've registered but haven't received an email containing my password what should I do?

A - Check your "Junk Folder" if our email containing your password is there mark it as "not junk". Also add our email address admin@showtime-online.co.uk to your Address Book or Contact List so that future system emails don't get sent to your junk folder. If it's not in your junk folder contact us.

Q - I've tried to pay for my entries but my card won't go through?

A - Causes can be incorrect expiry date or card number or expired card. Please check your details carefully and try again. If the problem persists contact us as the issue may be with your bank.

Q - I've registered and only two of my dogs are there, how can I find the other one?

A - If you have entered a show previously through Showtime your record will have loaded with the details already held. A new dog not on our system is easily added through the "dogs" tab and "Add Dog".

Q - I've registered and tried to add another dog but I get a message saying this dog already exists, what do I do?

A - If the dog already exists you may have a duplicate entry. Contact us with details and we will amend your record.

Q - When I log into my account it shows three dogs but one of them was sadly lost to us recently. How can I avoid the upset of his name appearing every time I enter a show?

A - Mark his record as inactive and contact us to let us know. We will then transfer him to our Rainbow Bridge file.

Q - I enter shows for my partner and myself can I still do this or do we have to register individually?

A - You can register yourself and once registered add your partner to your account as an additional owner. You will then be able to complete show entries for both of you but with one administration fee.

Q - My partner and myself are both registered but sometimes we run each other's dogs if one of us can't make a show. How can I enter his dogs for me to run?

A - On your record enter him as an additional handler and on his record add you as an additional handler. You will then be able to select the appropriate handler when the owner enters a show.

Q - I've two dogs that compete and one that no longer competes. Do I mark the one that doesn't compete as inactive?

A - No, Inactive dogs are those that are no longer with us or you no longer own. If you take the dog to shows but it doesn't compete then leave as active but when you enter a show mark as NFC (Not For Competition).

Q - I've won up a grade how do I change my grade from 2 to 3?

A - Log in to your account, go to the 'Dogs' page and select the dog whose grade you wish to change. Click the 'Add Grade Change' button and fill in the date of your final win to the next grade (please double check you have input the date correctly). The system will update your grade 18 days after your win. If you have already entered a show that is over 18 days away check your entry as you may wish to change your classes. If entries for the show have closed, you won't be able to change your classes. The system will update any incorrect classes when we come to process the show.

Q - I've just realised I haven't entered a show and entries closed 2 days ago how can I enter?

A - You can't. Kennel Club rules dictate that you cannot enter a show after closing date. The online entry system does not accept entries after closing date.

Q - How do I know if a show can be entered online?

A - Shows available to enter online are in the "Event Diary" page. Shows coming up during the year ahead and their schedules can be found by following the link on the 'Event Diary' page.

Q - Can I still send my show entries by post or do I have to enter online?

A - Yes you can still enter by post provided the show is accepting postal entries. You can download schedules and entry forms by following the link on the 'Show Diary' page.

Q - I've entered a show on a paper entry form can I book camping online.

A - Yes.

Q - How do I download my Running Orders

A - After logging in go to the Show details page for the relevant show. Click on the download button for the document you require. Running Orders are listed as Ring Cards for each specific show.

Q - My previously 'Large' dog was measured as intermediate during 2019. How do I change his height to 'Intermediate'?

A - A dog can only be one height, to reduce error the system does not allow you to change a dog's height. Contact us stating the KC registered name of your dog and we will amend it for you.

Q - I have entered a show but have twisted my ankle so am unable to run. Can I withdraw from a class so that the ring party are not looking for me.

A - Yes, it is a simple process to withdraw from one or more classes whatever the reason. Login to your account and follow the normal procedure to update an entry. That is, select the relevant show details and select 'Details' for the correct owner on the account. You will then be able to tap the 'Withdraw' button and un-tick any classes you do not intend to run. Tap 'Update' once you have finished.